How the PAPI Program Works: CISM methodology

The PAPI program is based on the CISM (Critical Incident Stress Management) methodology, approved by the United Nations, which has been developed by the International Critical Incident Stress Foundation (ICISF) to support rescue teams after critical incidents.

The characteristics of a critical incident are revealed when the life and/or physical safety of a crew member or someone close to them is, or appears to be, threatened. The individual's perception of the incident is more significant than its actual outcome. A critical incident usually occurs unexpectedly and often confronts the affected person with feelings of helplessness.

The program supports healthy individuals who exhibit normal responses to an abnormal incident. Since these individuals are healthy, no diagnosis of illness is required, but it may be advisable for them to take a short break before their next flight to allow their reactions to a stressful situation that is affecting them to dissipate.

Most common experiences that trigger the CISM methodology:

Medical emergencies on board
Accidents
Disruptive passengers
Smoke and fire
Problems arising from severe weather conditions
Hijacking and terrorist attacks
Natural disasters
Emotional stress due to emergency landings
Any other personal situation that causes significant mental distress

This methodology applies different strategies: training, briefing, individual interview (in person or by telephone), debriefing, crisis management report, CISD debriefing, and referral

CISM teams, or Pilot Support Programs, are established worldwide, forming an extensive international network. At the national level, these teams may be known by other names, such as the CISM teams of other airlines and/or their unions: Stifftung Mayday, PAN, Pilots 4 Pilots, etc.

CONFIDENCIALITY

Data confidentiality is guaranteed. All staff involved in assisting program applicants sign a confidentiality agreement and code of ethical conduct, and receive specific training to respect, understand, and protect the information provided to them.

The system uses cybersecurity technologies such as two-factor authentication, VPN, and SSL protocols to protect interactions and communications. All information is encrypted and only accessible by the clinical director.

If a pilot who has attended the PAPI program encounters a peer in their work environment, the peer will defend their privacy and greet them as they would any other colleague, avoiding any reference or mention of the process they have gone through or are going through.

If a peer contacts the company's SMS representative or a representative of the relevant union section to gather information or advice during the intervention process, they will never discuss a specific person or provide details that could identify a pilot.